Privacy Policy

Please see below for more specific information regarding how we collect, use, disclose, retain, and protect your personal information with respect to various tools and services offered by us.

Partner Portal

By registering an account in our partner portal, you will get access to various sources of information regarding our products.

1. What and why do we collect your personal information?

a. Your First and Last Name : Your name is one of the identifiers in our system. We also use your name to address you in a proper way.

b. Your Email Address : Your email address is a unique identifier in our database. We also use it to contact you.

c. Your Company Name : The EnGenius Partner Portal is designed to have company accounts and user accounts under that company.

d. Your Company Address : We use your company address to send you materials you order, such as NFR kits.

e. Reseller License # (Company ID / VAT#) : Partner Portal is for the exclusive use of distributors and resellers. We use this information to verify eligibility for the company to use Partner Portal.

f. Country of your Company : We assign an account manager based on the country in which your company is located.

g. Your Contact Number : We may use your number to contact you about your account.

2. How we use your personal information?

We will NOT use your personal information for any marketing purpose unless you sign up with our Newsletter. We may use your personal information to contact you regarding your account, to troubleshoot problems with your account, or to provide other Services requested by you as described when we collect the information.

3. What to control your personal information?

You have rights:

a. To access your data

b. To correct information that you believe is inaccurate.

c. To remove or delete your data in your user profile.

d. To ask us stop processing or use your data.

e. To ask us export your data for you.

You can go to User Profile page to access, correct or delete any personal information we hold of you. You can always contact us at : [email protected] to stop processing, to export, to not to use your data or when you have a concern about the way in which we have handled any privacy matter.

4. Who has access to your Personal Information?

When you register for our Services, our system will automatically assign an account manager who has access to your data as your direct contact. The account manager will be assigned based on your territory.

Our platform administrators, management information system (MIS) engineers and/or other account managers may access your data for troubleshooting, in the case of an emergency, and/or in accordance with applicable law.

5. Will your personal information be transferred outside the European Union?

Yes, the personal information you provided will be transferred to the United States and be stored on systems maintained by our third-party provider, Amazon Web Services (AWS). We have signed a Data Processing Addendum with AWS to ensure that the transfers meet the GDPR international data transfer requirements.

6. How long do we keep your personal information?

We retain your personal information for as long as necessary to provide the Services you have requested, or for other essential purposes such as complying with our legal obligations, resolving disputes, and enforcing our policies. More details would be available in General Privacy Policy > Delete or reset your data, and Retention of data.

Deal Registration

When you registered our Partner Portal, you may further request a special offer for any specific project through Deal Registration in case of a tender or project.

1. What and why do we collect your personal information?

a. Distributor you Buy From : EnGenius will contact the fulfilling distributor to define the price for this project. Therefore the complete contact information needs to be supplied. If you are buying from EnGenius directly this information is already available.

b. Distributor Rep Sale’s Name: EnGenius will contact the fulfilling distributor to define the price for this project. Therefore the complete contact information needs to be supplied. If you are buying from EnGenius directly this information is already available.

c. Distributor Rep Sale’s Email : EnGenius will contact the fulfilling distributor to define the price for this project. Therefore the complete contact information needs to be supplied. If you are buying from EnGenius directly this information is already available.

d. Distributor Contact Number : EnGenius will contact the fulfilling distributor to define the price for this project. Therefore the complete contact information needs to be supplied. If you are buying from EnGenius directly this information is already available.

e. End Customer Name : To identify the project we need to know who the final customer of the deployment is. f. Project Name : The project name will be used for your and our internal reference. The expected closing date of the project is needed to identify the urgency and possibility of the project.

f. Project Name : The project name will be used for your and our internal reference. The expected closing date of the project is needed to identify the urgency and possibility of the project.

g. Expected close Date of Project. : The project name will be used for your and our internal reference. The expected closing date of the project is needed to identify the urgency and possibility of the project.

h. Description of Project : The project name will be used for your and our internal reference. The expected closing date of the project is needed to identify the urgency and possibility of the project.

i. Key Product of Project : The project name will be used for your and our internal reference. The expected closing date of the project is needed to identify the urgency and possibility of the project.

2. How we use your personal information?

We will NOT use your personal information for any marketing purpose unless you sign up with our Newsletter.
We may use your personal information to contact you regarding your account, to troubleshoot problems with your account, or to provide other Services requested by you as described when we collect the information.

3. What are your Rights under GDPR?

You have rights:

a. To access your data

b. To correct information that you believe is inaccurate.

c. To remove or delete your data in your user profile.

d. To ask us stop processing or use your data.

e. To ask us export your data for you.

You can go to User Profile page to access, correct or delete any personal information we hold of you. You can always contact us at : [email protected] to stop processing, to export, to not to use your data or when you have a concern about the way in which we have handled any privacy matter.

4. Who has access to your Personal Information?

When you registered our Services, our system will automatically assign an account manager who has access to your data as your direct contact based on your territory.

The information you provided via Deal Registration will be shared with local distributors based on your territory to quote a price for you.

We may also have our platform administrators, management information system (MIS) engineer and/or another assigned account manager when the original one is not available to access your data for service trouble shooting, an emergent occasion and/or in accordance with applicable law.

5. Will your personal information be transferred outside the European Union?

Yes, the personal information you provided will be transferred to the United States and be stored on systems maintained by our third-party provider, Amazon Web Services (AWS). We have signed a Data Processing Addendum with AWS to ensure that the transfers meet the GDPR international data transfer requirements.

6. How long do we keep your personal information?

We retain your personal information for as long as necessary to provide the Services you have requested, or for other essential purposes such as complying with our legal obligations, resolving disputes, and enforcing our policies. More details would be available in General Privacy Policy > Delete or reset your data, and Retention of data.

NFR Kit Request

When you registered our Partner Portal, you may further request and purchase an EnGenius NFR Kit at a significant discount.

1. What and why do we collect your personal information?

a. Your First and Last Name : Your name is one of the identifiers in our system, and above all, we like to address you in a proper way.

b. Your Email Address: Your email address is the unique identifier in or database, and will be the way how we contact you.

c. Your Company Name : The EnGenius Partner Portal is designed for to have company accounts and user accounts under that company. So the company name is an identifier in the platform.

d. Country of your Company : Country is needed for correct localization of the product.

e. Your Contact Number : For more personal and direct approach we like to contact you by phone in case additional information is required.

f. Distributor you Purchase from :The data filled in will be forwarded to this distributor to arrange the NFR-Kit.

g. NFR Kit. : We need to know the selected content of the NFR-kit.

2. How we use your personal information?

We will NOT use your personal information for any marketing purpose unless you sign up with our Newsletter.
You must fill in the NFR-Kit Request Email form. Your request will by reviewed by your account manager and will be forwarded included the necessary data to the indicated distributor. The account manager will negotiate the price and initiate the request for the NFR-kit to your distributor. Your distributor will contact you for the final order.

3. What are your Rights under GDPR?

You have rights:

a. To access your data

b. To correct information that you believe is inaccurate.

c. To remove or delete your data in your user profile.

d. To ask us stop processing or use your data.

e. To ask us export your data for you.

You can go to User Profile page to access, correct or delete any personal information we hold of you. You can always contact us at : [email protected] to stop processing, to export, to not to use your data or when you have a concern about the way in which we have handled any privacy matter.

4. Who have access to your personal information?

When you registered our Services, our system will automatically assign an account manager who has access to your data as your direct contact based on your territory.

We may also have our platform administrators, management information system (MIS) engineer and/or another assigned account manager when the original one is not available to access your data for service trouble shooting, an emergent occasion and/or in accordance with applicable law.

5. Will your personal information be International transferred?

Yes, the personal information you provided will be transferred to the United States and be stored on the server provided by a third party called Amazon Web Services (AWS). We have signed a Data Processing Addendum with AWS to assure the transfers meet the GDPR international data transfer requirements.

6. How long we keep your Personal Information?

Because NFR Kit will be limited to once per-year, we will retain your personal information for at least one year. We will delete and archive your request of NFR Kit. More details would be available in General Privacy Policy > Delete or reset your data, and Retention of data.

Newsletter

You can subscribe our Newsletters via our website to know about our latest products & services, exclusive offers, promotions and events. To sign up the Newsletter, you will be directed to third party service, named Mailchimp, to complete the registration.

1. What and why do we collect your personal information?

a. Your First and Last Name : Your name is one of the identifiers in our system, and above all, we like to address you in a proper way.

b. Your Email Address: Your email address is the unique identifier in or database, and will be the way how we contact you.

c. Country : To localize the content of the newsletter we need your country. This will help avoiding sending for your country irrelevant newsletter content.

d. Preferred Language : Where possible we would like to localize the data we send. So we need to know your preferred language.

2. How we use your personal information?

We will send you marketing and promotional emails only if you subscribe our Newsletter.

3. What are your Rights under GDPR?

You have rights:

a. To access your data

b. To correct information that you believe is inaccurate.

c. To remove or delete your data in your user profile.

d. To ask us stop processing or use your data.

e. To ask us export your data for you.

You can update your own data by clicking the “update your preferences” link in our Newsletter email, and then click “update profile” to access, correct or delete any personal information we hold of you.

You can always click the “Unsubscribe” link in each marketing email to unsubscribe to this marketing communication or by contacting us at[email protected].

4. Who have access to your personal information?

Only the mail administrators have access to your personal data.

5. Will your personal information be International transferred?

Yes, the personal information you provided will be transferred to the United States and be stored on the server provided by a third party named Mailchimp. We have signed a Data Processing Addendum with Mailchimp to assure the transfers meet the GDPR international data transfer requirements.

6. How long we keep your personal information?

We retain your personal information for as long as you stay on subscribing our email.

Sales Inquiry

You may contact us for sales information or general questions regarding our products or services.

1. What and why do we collect your personal information?

a. Your First and Last Name : Your email address is the unique identifier in or database, and will be the way how we contact you.

b. Your Email Address: Your email address is the unique identifier in or database, and will be the way how we contact you.

c. Your Country : The answer on your question may depend on country, therefore we require this.

d. Your Contact Phone Number : For more personal and direct approach we may like to contact you by phone.

e. Your Message to us : To know how we can assist you.

2. How we use your personal information?

We will NOT use your personal information for any marketing purpose unless you sign up with our Newsletter.
We might use your personal information to contact you regarding your account, to troubleshoot problems with your account, or to provide our Services requested by you as described when we collect the information.

3. What are your Rights under GDPR?

You have rights:

a. To access your data

b. To correct information that you believe is inaccurate.

c. To remove or delete your data in your user profile.

d. To ask us stop processing or use your data.

e. To ask us export your data for you.

You always contact us at :[email protected] to access, correct or delete, to stop processing, to export, or to not to use any personal information we hold of you.

4. Who have access to your personal information?

Only the mail administrators have access to your personal data.

5. Will your personal information be International transferred?

No. This data will be submitted through an email format, and will be stored on our internal server.

6. How long we keep your Personal Information?

We retain your personal information for as long as necessary to provide the Services you have requested, or for other essential purposes such as complying with our legal obligations, resolving disputes, and enforcing our policies. More details would be available in General Privacy Policy > Delete or reset your data, and Retention of data.

Limited Lifetime Warranty

In order to qualify for the Limited lifetime warranty, all eligible products must be registered with complete information and proof of purchase by sending LLW registration form to EnGenius. Otherwise, the product warranty will be 2 years or less as general warranty.

1. What and why do we collect your personal information?

a. Serial Number :Essential Information to identify which product falls under the warranty.

b. Product Name: Essential Information to identify which product falls under the warranty.

c. Date of Purchase : Additional information recorded to identify the invoice.

d. Point of Purchase : We like to record the point of purchase so the seller who should handle the LLW can be traced back in case of LLW needs to be claimed.

e. Invoice number : Invoice number is recorded as a reference for your invoice.

f. First and Last name : Your name is one of the identifiers in our system, and above all, we like to address you in a proper way.

g. Your email : Your email address is the unique identifier in or database, and will be the way how we contact you.

h. Phone Number : For more personal and direct approach we may contact you by phone in case additional information is required.

i. Invoice : Attach a copy for us to verify the information. Invoice will only be checked once and deleted after verification.

2. How we use your personal information?

We will NOT use your personal information for any marketing purpose unless you sign up with our Newsletter.
We will use your data to identify you and link you to the registered products, and we might call you if any more information required or for a quick follow up.

3. What are your Rights under GDPR?

You have rights:

a. To access your data

b. To correct information that you believe is inaccurate.

c. To remove or delete your data in your user profile.

d. To ask us stop processing or use your data.

e. To ask us export your data for you.

You always contact us at :[email protected] to access, correct or delete, to stop processing, to export, or to not to use any personal information we hold of you.

4. Who have access to your personal information?

Only the warranty administrators and/or any assigned sales person who may assist your warranty services have access to the data.

5. Will your personal information be International transferred?

No. This data will be submitted through an email format, and will be stored on our internal server.

6. How long we keep your Personal Information?

Your data provided for LLW Registration will be stored for at least 10 years or as long as the Limited Lifetime Warranty is active. More details would be available in General Privacy Policy > Delete or reset your data, and Retention of data.

ezMaster

EzMaster is provided by our parent company Senao Networks, Inc. (“Senao”).

EnGenius Networks B.V. will not collect your personal information when you register with ezMaster. Senao will not share your data with us without your consent.

To improve our software services, Senao may share with us aggregated statistics and analysis of usage of ezMaster by territory. This data will not include your personal information.

Before you downloading ezMaster, you will see a privacy statement specific to ezMaster and a form presented to you to request certain information as part of the registration process. Please read the ezMaster privacy statement carefully before proceeding with registration.

EnGenius Cloud

You may use EnGenius Cloud for managing and monitoring your EnGenius Cloud devices.

Before you downloading EnGenius Cloud Service, you will see a privacy statement specific to EnGenius Cloud Service and a form presented to you to request certain information as part of the registration process. Please read the EnGenius Cloud Service privacy statement carefully before proceeding with registration.

1. What and why do we collect your personal information?

a. Your First and Last Name: Your name is one of the identifiers in our system, and above all, we like to address you in a proper way.

b. Your Email Address: Your email address is the unique identifier in or database.

c. Your Region : Your personal information will be stored based on your region, and this helps us to manage your account and services more appropriately.

2. How we use your personal information?

We will NOT use your personal information for any marketing purpose unless you sign up with our affiliate company, named EnGenius, Newsletter services. We might use your personal information to contact you regarding your account, to troubleshoot problems with your account, or to provide our Services requested by you as described when we collect the information.

3. What are your Rights under GDPR (if applicable)?

You have rights:

a. To access your data

b. To correct information that you believe is inaccurate.

c. To remove or delete your data in your user profile.

d. To ask us stop processing or use your data.

e. To ask us export your data for you.

You always contact us at :[email protected] to access, correct or delete, to stop processing, to export, or to not to use any personal information we hold of you.

4. Who have access to your personal information?

Only the administrators have access to your personal data.

5. Will your personal information be International transferred?

Yes, the personal information you provided will be stored on the server provided by a third party called Amazon Web Services (AWS) according to your region. We have signed a Data Processing Addendum with AWS to assure the transfers meet the requirements of personal data protection or GDPR international data transfer requirements if applicable.

6. How long we keep your Personal Information?

We retain your personal information for as long as necessary to provide the Services you have requested, or for other essential purposes such as complying with our legal obligations, resolving disputes, and enforcing our policies.

More details would be available in General Privacy Policy > Delete or reset your data, and Retention of data.